Job Title

- Tier 1 Team Responsibilities: Handling queries from employees, contingent workers, alumni, and candidates related to talent acquisition. - Learning Services: Understanding and uploading training content, addressing issues with course access, and being the primary point of contact for training-related queries. - Recruit Operations: Reviewing requisitions, ensuring criteria like designation, eligibility, and qualifications are met, and auditing as per process needs. - Onboarding Activities: Acting as intermediaries between recruiters, hiring managers, business, and candidates, maintaining trackers, and ensuring pre-onboarding activities are completed accurately. - Case Management: Using ServiceNow for ticket management, prioritizing cases based on SLA, and ensuring high critical SLA cases are addressed first. - Knowledge and Compliance: Understanding HR compliance practices, protecting data, and being mindful of shared information. - Training and Tools: Training on all zones and HR processes, primarily using ServiceNow and Workday, but candidates with experience in Salesforce and PeopleSoft are also considered trainable.