Job Title

Change ManagerAndelaLocation Requirement: IndiaAbout AndelaAndela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long-term career opportunities with leading organizations, access to a global community of professionals, and educational opportunities with leading technology providers.At Andela, we’re deeply passionate about creating long-lasting and transformative growth opportunities for all - and doing it in an E.P.I.C. way! We’re excited to continue building our remote-first team with incredible people like you. After applying for this role, you will join our Andela Community of brilliant technologists by passing a technical screening and live interview. As a community member, you’ll have access to many exclusive technologist roles. Join Andela today to access this opportunity and more in our global marketplace!Our roles are typically filled at lightning speed, so if you’re considering applying, get your application in quickly!Andela´s Benefits:-- 100% payment in USD.This is a fully remote opportunity for one of our esteemed clients. About the roleAs a Change Manager within the Major Incident Management (MIM) and ITSM Service Delivery team, you’ll be instrumental in ensuring IT operational stability through rigorous change control and incident management practices. This role is ideal for a proactive and technically savvy professional who can confidently lead Change Advisory Boards (CABs), contribute to service reliability, and collaborate across infrastructure, cloud, and development teams.You’ll act as a key interface between infrastructure architects, application developers, and senior leadership. Your responsibilities will span Enterprise Change Management, Major Incident support, and PagerDuty administration, making this a dynamic and impactful role in a fast-paced, high-visibility setting. You’ll also participate in an on-call rotation, take ownership of communication during major incidents, and help analyze root causes and preventative measures.This is a high-impact position that blends strategic thinking with hands-on operational work. It’s ideal for someone with strong ITIL/ITSM knowledge, outstanding communication skills, and a proven ability to multitask in enterprise environments. Success in this role will be measured by your ability to improve change processes, reduce incident frequency, and maintain strong relationships across stakeholders.Key ResponsibilitiesLead Enterprise CAB meetings and serve as SME on select BU CABsConsolidate and update Change Management data in ServiceNowEnsure proper configuration of Assignment and Approval groups in ServiceNowAssist with Major Incident Management, including bridge calls and stakeholder communicationsParticipate in an On-Call rotation every 2 months for 1 weekAnalyze infrastructure-related incidents for continuous improvement opportunitiesAdminister and optimize PagerDuty for major incident notificationsManage multiple responsibilities independently in a high-pressure environmentLead incident conversations with confidence, even in front of executive leadershipMust Have5+ years supporting IT operations in enterprise environments4+ years of experience in Cloud, Infrastructure, and NetworkingExtensive Change Management experience, including CAB setup and facilitationStrong ServiceNow expertise in Change and Incident workflowsExcellent written and verbal communication skillsDemonstrated ability to analyze complex problems and drive improvementsExperience with ITIL/ITSM best practices and frameworksComfort working with DevOps and infrastructure teamsAvailability to work 4 PM – 12 AM IST and participate in 24x7 on-call rotationNice to HaveExperience with PagerDuty configuration and administrationWorking knowledge of PowerBI for reporting and dashboardsFamiliarity with infrastructure and application architecture communicationUnderstanding of the relationship between change management and DevOps practicesBackground in high-visibility incident management with senior stakeholder exposureRequired skillsProject Management (4 - 6 yrs)DevOps (4 - 6 yrs)Servicenow (4 - 6 yrs)Optional skillsPower BI (Microsoft) (2 - 3 yrs)KeywordsCABs"change manager"incidentITILITSMinfrastructureMust-Haves: We are seeking an experienced Change Manager based in India, available to work 4 PM–12 AM IST and join a 24x7 on-call rotation. The ideal candidate will have strong expertise in Change Management, including CAB setup and facilitation, along with hands-on experience in ServiceNow, focusing on Change and Incident Management workflows.Main job time zone: ISTTime zone overlap requirements: Fully overlap with ISTLocation Requirements: IndiaOfferEstimated Duration: 12-month-term contractor position (Renewable)Full-time dedication (40 hours/week)At Andela, we know our strengths lie in our diverse community whose talents, perspectives, backgrounds, and orientations we take pride in. Andela is committed to nurturing a work environment where all individuals are treated with respect and dignity. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Our policies expressly prohibit any form of harassment and/or discrimination, as stated above.Andela is home for all. Come as you are.