Job Title

Job role: Area operation manager (Hotels/hospitality)Job type: Full timeWork experience: min. 6 yearsJob briefWe, at The Hosteller, are seeking an experienced ‘Area operations manager' to manage a cluster/region having 10-15 properties each having 40-50 keys. The candidate shall be responsible for ensuring high service quality experience is delivered to the guests, shall be responsible for various functions in his region including front office, housekeeping, guest relations, F&B, maintenance & engineering, human resources, etc. He/she shall have to work closely with hotel/hostel specific teams (20-25 per property) and also with other departments in the company.Job responsibilitiesUnderstanding the company's vision, various properties, operational structure, organisational hierarchy, user demographics, etc.Understanding the company's operations standard operating procedures (SOPs) regularly and implementing those within your regionOverseeing hotel/hostel regional operations ensuring adherence to company defined standards in all departments including front office, housekeeping, front desk, F&B, maintenance & engineering, training & development, etc.Overseeing human resource development, training, etc. while fostering a positive work environment for high overall productivityConducting regular audits to monitor service quality, identifying improvements and implementing corrective actionsManaging operational budgets by adequate resource allocations and minimising expenses via cost-effective strategiesSupervising timely hostel pre-launches by ensuring operational readiness and quality checksEnhancing guest satisfaction by addressing escalations, implementing service improvements, and ensuring a positive experienceWorking with other internal departmentsBuilding relationships with industry professionals to stay updated on trends and best practicesRegularly optimising various SOPs to build a high service quality experience for guestsQualificationsBachelor’s or Master’s degree in hospitality/hotel managementMin. 6 years experience in the hospitality industry (with extensive operational experience in managing multiple properties or regions)Proven track record of successfully scaling teams, managing diverse operations and working in a fast-paced environmentExcellent analytical, communication, interpersonal and time-management skillsFluency in English and local language is a MUSTWillingness to travel and manage hotels/hostels across various locations