Job Title

Designation: DevOps ArchitectExperience: 15+ yearsLocation: Remote (India)RoleDevelop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.EducationBachelor’s degree, preferably in Computer Science, Electrical Engineering, Physics, Math or any other related disciplineEssential skillsVery Strong Linux Knowledge & Troubleshooting Skills; Scripting using – Bash, Python, PowerShell, etc; Kubernetes, helm Charts; Terraform, Ansible; Windows Terminal Services, AD, LDAP; Change,Problem & Incident Management; Implementation awareness of Vulnerability/Penetration Testing, Security; Tools and frameworks used for monitoring, performance management, logging; CI/CD pipeline; SRE – Including DatadogDesired skillsHands-on experience in cloud technology – AWS, Azure – AWS preferred; Strong networking skillsCertifications, if anyRHEL, Kubernetes, AWSSummary Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.Roles & Responsibilities Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams.Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore LeadershipEnsure smooth operations of Sycamore SaaS productsTake Complete ownership of Customer Implementations, including SLA and SLO.Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & AlertingDrive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & AlertingDrive Disaster Recovery and failover procedures, training, testing, and team readinessCoordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliabilityContribute to process improvements and technical improvements that lead to increased stability and reliabilitySupport continuous improvements in SaaS Operations by Developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.Improving automation of provisioning, deployment, monitoring, alerting, and escalation Support Secure operations byimplementing best-in-class recommendations for secure operationsCarry out ongoing Production Ops activities with precision and qualityDefine, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platformRepresenting Cloud Operations in InfoSec meetings and developing and driving secure proceduresHelp obtain and maintain various certificationsBeing a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team byReviewing personal/team performance, quality reviews,Manage operations and operational issues.Establish a culture of high performance, ownership, delivery focus, and continuous improvement.Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.Act as an internal contact for platform services issues for a customer Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QAEssential Experience Has experience in implementing, managing, maintaining, and decommissioning complex cloud based Information system components in a secure and controlled manner.Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.Strong understanding of how to build, scale, and manage complex multi-product/service environmentsBuilding lean, automated, scalable support structures versus labor-intensive environments.Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives.Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.Desired Experience Experience in working with cross-functional teams in a customer service environment. Mentoring and training team members.