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Job Title: Advanced Level 2+ Cloud Systems Engineer – Azure/M365/IntuneLocation: Remote Job Type: ContractPlease note: The position requires working U.S. Central Standard Time zone. First shift 8AM-5PM CST.This position is not open to agencies.Job DescriptionOverviewBuchanan Technologies is seeking an experienced and cloud-savvy Level 2+ Systems Engineer to join our Managed Services division. This role focuses heavily on Microsoft Azure infrastructure, moderndevice management, and Microsoft 365 ecosystem support. The ideal candidate will possess strong hands-on experience with Azure VM deployment and management, Intune device compliance, hybrid identity management, and proactive remediation of escalated issues.This is a customer-facing engineering role, requiring advanced troubleshooting skills, deep technical knowledge of cloud services, and the ability to act as a key escalation point for servicedesk and L1 engineers.Key Responsibilities:Serve as an escalation point for complex technical issues related to cloud infrastructure, endpointmanagement, and M365 workloads.Manage, troubleshoot, and optimize Azure IaaS workloads, including VM provisioning, backup, patching, and performance tuning.Configure and support Microsoft Intune / Endpoint Manager for device enrollment, compliance policies, app deployment, and conditional access.Administer and troubleshoot Azure Active Directory, group policies, SSO integration, and hybrid join scenarios.Provide Tier 2+ support for Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.Collaborate with security and compliance teams to implement and maintain endpoint securitysolutions (BitLocker, DefenderATP, Conditional Access).Maintain operational oversight through use of RMM tools, automated scripts, and cloud-native monitoring solutions(Log Analytics, Azure Monitor, etc.).Regularly review service tickets, identify trends, and implement proactive solutions to recurring technical issues.Lead customer interactions, perform advanced remote or onsite troubleshooting, and ensure all changes and resolutions are documented in the ITSM platform.Participate in scheduled patching, upgrades, and planned maintenance for cloud and hybrid environments.Required Qualifications:4+ years ofprofessional IT experience with a focus on cloud- based system administration and endpoint management.Proven expertise with Azure services, including VMs, storage,networking, NSGs, and monitoring.Strong workingknowledge of Microsoft Intune /Endpoint Manager, including device profiles, compliance policies, and application deployment.In-depth experience with Azure AD, including Conditional Access, Identity Protection, and Role-Based Access Control (RBAC).Familiarity with PowerShell scripting for automation of tasks in Azure and Windows environments.Understanding of modern authentication models and hybrid identity architecture.Experience managingWindows 10/11 and macOS devicesin a cloud- first or hybrid environment.Working knowledge of networking fundamentals, including firewalls, VPNs, DNS, DHCP, and routing.Experience supporting enterprise-level Microsoft 365 services with a strong customer service mindset.Hands-on experience with tools such as SCCM, RMM platforms (Automate, NinjaOne, etc.), and cloud monitoring tools.Familiarity with security platforms such as Microsoft Defender for Endpoint, BitLocker, and SIEM/SOAR tools is a plus.Preferred Skills:Microsoft certifications (e.g., AZ-104,MD-102, MS-700) are a strong asset.Experience in a ManagedService Provider (MSP)environment is highly desirable.Experience with scripting and automation using PowerShell, Azure CLI, or other relevant tools.Exposure to cloud governance, cost optimization, and Azure Blueprints/Policies is advantageous.What You Bring:Self-starter with strong problem-solving abilities and a proactive approach.Ability to work independently as well as collaboratively with cross-functional teams.Professionalism, strong communication skills, and a commitment to delivering high- quality technical support.Willingness to be onsite as required and travel locally to client locations in the GTA.