A precision engineering company with global reach is seeking a Head – Sales Operations & Customer Experience to lead its sales execution, customer relationship management, and commercial growth initiatives across international and domestic markets.NOTE: Only candidates from relevant industries will be considered.These include:Non-ferrous metal casting / foundryPrecision component manufacturingIndustrial machinery manufacturingPrimary metal or alloy-based productionOEM component suppliers with global clienteleWhat You'll Do:Drive sales operations across India and global markets (including North America and Europe)Lead a multi-layered team covering sales, application engineering, sales admin, and international serviceManage onboarding of new components and customers while maintaining strong existing client relationshipsLead structured customer reviews, forecasting, and annual planning exercisesNavigate technical, quality, and commercial issues with internal stakeholders and customersManage sales admin, order fulfillment, inventory planning, and customer service functions end-to-endTravel internationally (2–4 trips/year) and domestically as neededWhat You Bring:15+ years in industrial/engineering sales and customer serviceExperience managing high-volume execution and international customer relationshipsStrong commercial negotiation skills, including price modeling and multi-year deal structuringAbility to read technical drawings and understand engineering processesProven team leadership and cross-functional collaboration skillsERP/CRM systems familiarity preferredFluent in English; Indian languages a plus; German/Spanish desirableValid visa to USA/UK/EU (minimum validity until 2027)
Job Title
Head of Sales Operations