Job Title

Designation – Technical support EngineerWork from OfficeGraduation is mandatory.Excellent communication skill is mandatoryJob Responsibilities.- Handle incoming email or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues - Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer - Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary - Adhere to established SLAs, and productivity/performance goals - Provide world class Customer Support by delivering service in accordance with values - Perform database searches - Gain an understanding of the product line and the role . - Remain empathetic and concerned with resolving the customer’s issue - Discussing trouble-ticket activity and incidents in face-to-face meetings with team management - Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution - Handle a high workload and managing the customer expectationsCandidate details:- Education: Any Graduation/Post Graduation - Experience: 1 -2 years of working in the call center environment or providing technical support in related fields - English level: Excellent written and verbal communication skills (90% English fluency) - Testing: Successfully passing of the technical assessment, the logic exam, typing test, on-site interviews, and drug screeningSkills required:- Telephone communication skills: Remain empathetic and courteous while chat or email to customers about difficult, time-sensitive issues. - Excellent time management skills: Be able to work cases in a timely manner and adhere to break/lunch schedules - Good written communication skills: To be able to document cases accurately - Multitasking Ability: To work in multiple technical mediums simultaneously while remaining attentive to customer and their concern.