Job Title

Responsibilities:Custom App Development: Design, build, and maintain custom applications on the ServiceNow platform using best practices.Module Configuration: Configure core modules such as Incident, Change, Problem, CMDB, Service Catalog, and Knowledge Management.Scripting: Write and debug complex Business Rules, Script Includes, Client Scripts, UI Actions, and Scheduled Jobs.Integration Design & Implementation: Develop REST/SOAP API integrations with third-party systems, including secure authentication and data transformation.Performance Optimization: Analyze instance performance, optimize queries, and implement indexing or architectural improvements.Platform Upgrades & Enhancements: Manage instance upgrades and implement new features as ServiceNow evolves.Code Reviews & Mentorship: Lead code reviews, mentor junior developers, and uphold development standards.Testing & Quality Assurance: Build automated tests using ATF or third-party tools to ensure stability across deployments.Documentation & Governance: Maintain technical documentation and align with ITSM/ITIL frameworks.Stakeholder Collaboration: Work closely with product owners, business analysts, and platform architects to translate business needs into technical solutions.Qualifications:Experience:5+ years of hands-on ServiceNow development.Strong experience in at least two major modules (e.g., ITSM, ITOM, HRSD, CSM, or SecOps).Certifications (Preferred):Certified System Administrator (CSA)Certified Application DeveloperITIL Foundation or aboveTechnical Skills:Strong JavaScript and Glide API expertise.Experience with Flow Designer, IntegrationHub, and Scoped Applications.Familiarity with Git, CI/CD pipelines, and Agile methodologies.Soft Skills:Excellent problem-solving and debugging ability.Strong written and verbal communication.Ability to lead technical discussions and drive decisions.Additional Pluses:Experience with ServiceNow Store apps or custom marketplace solutions.Knowledge of Performance Analytics, CMDB Health, and Service Mapping.Exposure to ServiceNow AI/ML features like Virtual Agent or Predictive Intelligence.