Job Summary: We are seeking a proactive and customer-oriented Customer Support Executive to assist customers with inquiries, complaints, and product/service support. The ideal candidate will ensure customer satisfaction by providing timely, accurate, and effective resolutions through multiple communication channels.Key Responsibilities:- Respond to customer queries via phone, email, live chat, or social media - Provide accurate information about products/services - Troubleshoot issues and guide customers through solutions - Escalate unresolved problems to appropriate teams - Maintain detailed records of customer interactions and actions taken - Follow up with customers to ensure full resolution - Meet or exceed service targets like response time, satisfaction score, etc. - Collaborate with internal teams (sales, technical, operations) to improve customer experience - Identify trends in customer feedback and suggest process improvements
Job Title
Customer Service Executive