Job Title

Please Note the below before applying: This is full time onsite role in our Noida office in Sector 59. We are absolutely not interested in remote candidates. We are looking for a leader who can be onsite and build a strong and innovative customer success culture. Should be a champion of building high performing culture and passionate about delivering outstanding experience. Should be able to handle pressure and thrive in chaotic and fast paced environments. Should have prior experience with a large and successful SaaS platform ideally global and B2B. Should understand the lifecycle of sophisticated B2B SaaS products and driving customer engagement/growth. Should have been in stable and long-term employments. Not looking for job hoppers. Looking for somebody who can start immediately or maximum within 30 days. The resource needs to work in a hybrid time zone like from 2 PM - 11 PM IST as this role spans across multiple geographies. About SimplifyVMS SimplifyVMS is a leading B2B SaaS provider of contingent workforce VMS technology at the forefront of workforce management and process optimization. We empower enterprises to streamline and scale their extended workforce programs through cutting-edge technology and data-driven innovation. As we expand globally, we're seeking a visionary Head of Customer Success (VP title) to drive our customer engagement and growth. Position Overview We are seeking a dynamic and experienced Customer Success Leader to spearhead our global customer success function . This individual will play a pivotal role in ensuring long-term customer satisfaction , managing strategic relationships, driving growth through expansion and renewals , and delivering an exceptional customer experience across our enterprise accounts worldwide. This role is both strategic and hands-on—requiring strong leadership, operational expertise, and a passion for helping customers realize maximum value from our platform. Key Responsibilities Global Customer Relationship Management Own and manage executive-level relationships with strategic global customers across regions. Serve as the trusted advisor to clients, aligning SimplifyVMS capabilities to their business goals. Lead regular business reviews (QBRs) and performance assessments to drive continuous improvement. Customer Growth & Retention Drive adoption, engagement, and platform utilization through proactive planning and enablement. Identify expansion opportunities and collaborate with sales on upsell/cross-sell strategies. Lead renewal strategy and mitigate churn by identifying risks early and driving remediation plans. Customer Experience Excellence Champion a world-class experience across the customer journey from onboarding to maturity. Collaborate with Product, Support, and Implementation teams to ensure smooth onboarding and issue resolution. Own and manage the support ticket system. Continuously capture and share client feedback to inform product roadmap and innovation. Data-Driven Success Management Define and track customer success KPIs , NPS, CSAT, adoption metrics, and churn indicators. Develop and manage playbooks, success plans, and escalation protocols.