Job Title

The Assistant Retail Store Manager plays a key role in supporting the Store Manager in daily operations, delivering outstanding customer service, managing inventory and orders, overseeing grooming appointments, and ensuring a smooth omni-channel experience including in-store and online orders. The role involves leading by example, maintaining visual merchandising standards, and driving overall store performance. Key Responsibilities: Customer Service & Sales Provide exceptional customer service and build strong relationships with pet parents. Assist customers in selecting appropriate products and services. Address customer inquiries and resolve issues professionally and promptly. Inventory Management Monitor stock levels and assist in timely ordering of inventory to ensure availability of key products. Coordinate with suppliers and internal teams for procurement and replenishment. Maintain accurate stock records and conduct periodic audits. Visual Merchandising Ensure in-store displays are clean, organized, and aligned with brand standards. Rotate stock and update displays according to promotions or seasonal campaigns. Grooming Spa Coordination Manage spa appointment schedules and ensure timely service delivery. Coordinate with groomers and communicate with customers about services and follow-ups. Order Fulfillment Process home delivery and online orders accurately and efficiently. Ensure timely packing and dispatch of products to meet customer expectations. Team Support & Training Support staff training and onboarding of new team members. Step into leadership in the Store Manager’s absence and motivate the team to achieve targets. Requirements: 1–3 years of experience in retail or pet care industry (preferred). Strong communication and interpersonal skills. Passion for pets and understanding of pet products/services. Basic knowledge of inventory software and POS systems. Organizational skills and attention to detail. Ability to work flexible hours including weekends and holidays. Benefits: Competitive salary and incentives Employee discounts on products and services Opportunities for career growth Positive and pet-friendly work environment