Job Title

Our enterprise-level client is seeking to add a ServiceNow HRSD Developer to the team to work 100% remote from India. Please see below for full details-Job Notes:--6+ month contract --100% remote in India--Mon-Friday (EST Time Zone)--Drug & Background required.Project Scope: This position supports client's strategic and operational HR objectives by contributing to the implementation and optimization of the ServiceNow Human Resources Service Delivery (HRSD) platform. The role is instrumental in enhancing employee experience and HR service efficiency by identifying process gaps and streamlining workflows.Our HR and IT organizations are transforming how we deliver services at client. We collaborate across departments to provide a modern, digital-first experience for employees, with a focus on automation, accessibility, and continuous improvement.Principal Duties and Responsibilities:Promote ServiceNow HRSD best practices and recommend out-of-the-box solutions where appropriate.Collaborate with Senior ServiceGPI Developers, HR, IT, and plant operations to document business requirements and translate them into technical solutions for the HRSD modules.Analyze and optimize HR processes such as onboarding, offboarding, case management, and lifecycle events.Assist in the development and configuration of ServiceNow HRSD modules such as:Case and Knowledge ManagementEmployee Service CenterLifecycle EventsDocument ManagementSupport the creation and maintenance of HR workflows, forms, and user interfaces.Participate in testing, debugging, and deployment of HRSD features.Help maintain system documentation, including technical specifications and user guides.Monitor system performance and assist in troubleshooting issues.Stay current with ServiceNow platform updates and HRSD best practices.Coordinate with HR process owners to assess current workflows and identify improvement opportunities.Design and implement strategies to enhance HR service delivery across corporate and manufacturing sites.Communicate and train HR users and plant managers on new processes and tools.Oversee implementation of updated HRSD processes and adjust as needed.Manage HRSD enhancement requests, building requirements and user stories.Facilitate weekly HRSD platform calls and coordinate with developers and ServiceNow representatives.Ensure alignment across HRSD workstreams and prevent overlap or conflicts.Required Qualifications:Bachelor's degree in Computer Science, Information Systems, Human Resources, or a related field (or equivalent experience).Basic understanding of ServiceNow platform and its architecture.Familiarity with JavaScript, HTML, and web technologies.Strong problem-solving and analytical skills.Excellent communication and teamwork abilities.Eagerness to learn and grow in a fast-paced environment.Preferred Qualifications:Practical experience with ServiceNow, ServiceNow HRSD module or HR systems.Exposure to Agile/Scrum development methodologies.ServiceNow Certified System Administrator (or willingness to obtain within 6 months).Understanding of HR processes and employee lifecycle.Why Choose Merge IT?We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.). We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.