Job Title

Key Responsibilities- Coordinate the scheduling and dispatch of field technicians for onsite IT service requests, installations, andmaintenance activities.- Act as the primary liaison between clients, internal teams, and field staff to ensure service expectations are met.- Track and monitor ongoing dispatch requests to ensure timely resolution and SLA compliance.- Manage project documentation including work orders, site completion reports, timesheets, and escalation logs.- Maintain and update dispatch trackers, project schedules, and daily reports using tools such as Excel, Google Sheets,or a project management platform.- Assist in onboarding new technicians and maintaining their availability, skill sets, and region mapping.- Identify potential scheduling conflicts, resource shortages, or risk areas and escalate as needed.- Participate in client calls and internal reviews to report project progress, KPIs, and performance metrics.- Collaborate with the accounts/billing team to ensure proper documentation is shared for invoicing.- Support the Transition or Operations Team during the initial phase of new projects or expansions.Required Skills & Qualifications- Bachelor's degree in IT, Business Administration, or related field.- 2-4 years of experience in project coordination or service delivery, preferably in IT dispatch or field services.- Strong organizational and multitasking abilities with excellent attention to detail.- Proficient in MS Excel, MS Teams, Outlook, and project management tools like Asana, Trello, or ServiceNow.- Strong verbal and written communication skills.- Ability to work under pressure and handle multiple service tickets in parallel.- Understanding of IT hardware (desktops, printers, network devices) is a plus.Preferred Qualifications- Prior experience coordinating technicians across multiple regions (especially remote/rural sites