Job Title

Job Role - SIAM-BMC Helix Technical SME, remedyExperience Range: 5 to 10 yearsJob Location: Pune, NoidaJob DescriptionMust Have4+ years of Experience in Remedy ARS and ITSM / Helix Smart IT /DWP/Dashboards etcGood Knowledge of Integration with 3rd Party tools like ServiceNow,HPOV etc using Rest API & Java APIHands on Developer Studio & Innovation Studio for any new development or enhancement offeaturesHaving good troubleshooting/Problem Solving skillsGood Knowledge of ITIL and Other IT best practices frameworks (ideally Foundation certified)Degree in Engineering or master’s in computersRoles/ responsibilitiesEngage in user, System and support requirements gathering and Analysis to provide design and Architectural recommendations as it relates to BMC Remedy applicationsScope and Develop Solutions or engage a third party to develop applications based on requirementsKnowledge on all aspects of the AR System Server and ITSM Suite (Help Desk, Change Management, Asset Management, Service Level Management)Installation and Configurations of BMC Remedy ApplicationsImplement integrations to BMC Remedy ApplicationsCustomizations of BMC Remedy Applications, as required.Develop, Organize and maintain standard Operational procedures (including regular maintenance requirements) and workflow processes and procedures for BMC Remedy ApplicationsPerform regular maintenance duties to the BMC Remedy Applications EnvironmentsCreate and maintain system and Customization documentation for testing and validation of BMC Remedy ApplicationsTroubleshoot BMC Remedy Applications issues, work with vendors (Coordinate resolution of issues requiring BMC support) as required to resolve issuesAdminister and develop forms, fields, menus, and workflows in Remedy 9.x and above