Job Title

Job Role - SIAM-BMC Helix Technical SME, remedy Experience Range: 5 to 10 years Job Location: Pune, Noida Job Description Must Have 4+ years of Experience in Remedy ARS and ITSM / Helix Smart IT /DWP/Dashboards etc Good Knowledge of Integration with 3rd Party tools like ServiceNow,HPOV etc using Rest API & Java API Hands on Developer Studio & Innovation Studio for any new development or enhancement of features Having good troubleshooting/Problem Solving skills Good Knowledge of ITIL and Other IT best practices frameworks (ideally Foundation certified) Degree in Engineering or master’s in computers Roles/ responsibilities Engage in user, System and support requirements gathering and Analysis to provide design and Architectural recommendations as it relates to BMC Remedy applications Scope and Develop Solutions or engage a third party to develop applications based on requirements Knowledge on all aspects of the AR System Server and ITSM Suite (Help Desk, Change Management, Asset Management, Service Level Management) Installation and Configurations of BMC Remedy Applications Implement integrations to BMC Remedy Applications Customizations of BMC Remedy Applications, as required. Develop, Organize and maintain standard Operational procedures (including regular maintenance requirements) and workflow processes and procedures for BMC Remedy Applications Perform regular maintenance duties to the BMC Remedy Applications Environments Create and maintain system and Customization documentation for testing and validation of BMC Remedy Applications Troubleshoot BMC Remedy Applications issues, work with vendors (Coordinate resolution of issues requiring BMC support) as required to resolve issues Administer and develop forms, fields, menus, and workflows in Remedy 9.x and above