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Job Title: Senior Executive - CRM   Company: Aimlay Pvt Ltd  Job Location: Rohini Sector 10 – D mall Salary Offered: Up to 40,000 IN Notice Period: Immediate Joiner Job Description: We are seeking a dedicated and experienced Senior Executive in Customer Relationship Management (CRM) to join our team at Aimlay Pvt Ltd. The ideal candidate will be responsible for handling various aspects of CRM, including upselling, cross-selling, and managing collections efficiently. Key Responsibilities: - Execute strategies to maximize upselling and cross-selling opportunities. - Implement effective collection strategies, ensuring timely payments and reducing outstanding dues. - Handle customer queries, complaints, and issues promptly and professionally. - Collaborate with different teams to enhance customer satisfaction and retention. - Maintain accurate records of customer interactions and transactions. - Proficient in upselling and cross-selling techniques. - Strong expertise in hardcore collection practices. - Excellent communication skills, both verbal and written. - Proven ability to achieve targets and deliver results. - Familiarity with CRM software is an advantage. If you believe you possess the necessary skills and experience for this role, along with exceptional communication abilities, we welcome your application. Please note that only shortlisted candidates will be contacted for further evaluation. Thank you for considering Aimlay Pvt Ltd as your next career opportunity. We look forward to potentially welcoming you to our team. Rocky Dahiya Sr HR Executive - Human Resources 9810920696  412 Fourth Floor, D Mall, Bhagwan Mahavir Marg, Swarn Jayanti Park, Sector 10, Rohini, Delhi, 110085