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Job Description:- Implementation Consultant As an Implementation Consultant, you will play a key role in ensuring the successful deployment of our WMS (Warehouse Management System) solution for clients. Acting as a strategic partner, you will work closely with both client stakeholders and internal teams to understand business objectives, design tailored implementation strategies, and drive end-to-end execution. Your focus will be on delivering value through effective project management, clear communication, and alignment with customer goals—ensuring a smooth transition and long-term success with Shipsy's solution. Key Responsibilities and Accountabilities: Key Responsibilities Client Engagement & Relationship Building Build strong stakeholder relationships through on-site visits. Align client objectives with product solutions. Prepare detailed BRD for implementation Work closely with clients and pre-sales team to detail solutioning. Prepare clear BRDs explaining process workflows and exception scenarios. Customer Success Management Serve as trusted advisor addressing client needs proactively. Ensure adoption of new features and solutions. Review performance metrics and KPIs regularly. Lead Implementation project for client Drive implementation projects collaboratively with clients, pre-sales, and product teams. Apply project management best practices. Deliver projects within agreed timelines, resources, and scope. Data-Driven Insights Leverage data to provide actionable customer insights. Monitor product adoption, engagement levels, and churn risk. Suggest improvements based on analysis. Customer Training & Enablement Provide client training and resources for full product utilization. Develop customized learning paths and onboarding plans. Accelerate time-to-value. Infant Care & handover to support Manage infant care and close all implementation points. Create customer SOPs for client and internal support use. Handover projects to Support and KAM teams. Customer Feedback Loop Act as voice of customer within organization. Provide feedback to product teams for improvements and new feature development. Role Requirements: ● Good first principle thinker ● Understanding of supply chain principals and warehouse operations in detail. ● Bachelor’s degree in Business, Marketing, Sales, or a related field. Master’s degree is a plus. ● 3+ years of experience in customer success, account management, or a consulting role within a Supply Chain, SaaS or tech-driven company. ● Experience in managing projects and working in a collaborative environment. ● Ability to work independently and manage time effectively.