Job Title

About the role : Very Impactful role in India’s foremost Luxury departmental store. Team Management : Yes. Inventory/Alterations/facility R&M report into this role Manager : Deputy Retail Director Skip Level Manager : Retail Director Peers : FOH teams, Head Cashier, Admin, etc Ideal Candidate : Someone who enjoys the daily grind of activities and takes pride in their impact on the business. Has done retail operations for 5+ years Has a go-getter attitude Extremely high on ownership Has demonstrated Execution/on floor ops rigor Experience of a big box retail (is a plus but not mandatory) Languages : English (mandatory) Education : Min Graduate (Post Grad is a plus) Key Result Areas: New Store Opening Activities related to Lease deed/Agent agreement, GST license, getting Licences, Registration Certificate, new store stationery requirement, Telephone connection Liaison with the bank for arranging of EDC Machine installation with complete details of showroom code, shopper code etc. Liaison with the bank for a Cash & Cheque pickup facility with complete details of showroom code, shopper code etc. Receive request and check for completeness, Carry out duplicate check. Escalate queries to Business, if any Creation of Showroom code / Shopper account / SAP Code & Blocking of Code till all formalities are completed Discount Implementation/Debit note advice Inform the management for stock shortages Responsible for Discount stickering on products accurately Store Operational Issues Resolving issues related to AXPOS , IT, Stock , Renovation, Stock Pickup, Stock short/excess, All licences, Legal, , Issue PO /quotation for inst sales (as per direction of the management) Collect cheque from the store for the inst order and ensure the bill is done after cheque realization. Co-ordinate Cash/cheque pick up, Short/excess banking related issues, Credit card related issues with the Cashiering and bank teams BOH Upkeep Ensure that the Back of the House/Stock storage area is always neat and tidy and upholds the highest standards of backroom management All non selling merchandise to be stacked at their respective zones Stock Take Responsible for Stock take planning and execution, Informing stores/RE's & keeping ready for external audit, Reconciliation, Maintain and publish reports, SIT report ( stock in transit ) Inventory Management Complete responsibility of Receiving the stock in store, installing the safety tags & price tags. And ensure that steamed garments are taken out on the floor Daily/Weekly/Monthly/Quarterly audits of fashion/beauty/accessories and non selling merchandise as per direction from HO Follow all due process of fulfilling Omni channel-orders from the store Alterations Manage the alteration department of the store Co-ordinate with Sales Team for trials and delivery post alteration Facilities Management Ensure proper functioning of the store from facilities and maintenance perspective Co-ordinate with vendors for repair/maintenance/replacement activity Legal Inform of any Summons/Notices from Government and all important Communications to store/team to HO Management/Legal teams Store license Ensuring all the required licenses like Trade license, Shops & Establishments license, Music Licence-PPL IPRS, Other licence-city specific are procured and renewed as per requirement