Job Title

Location: LonavalaPosition: Operation ManagerKey Responsibilities- Oversee daily hotel operations, ensuring high standards in guest service, cleanliness, and overall property management. - Drive hotel sales and revenue growth by identifying business opportunities, managing client relationships, and implementing effective sales strategies. - Lead, train, and motivate a diverse team across departments, fostering a culture of excellence and collaboration. - Collaborate with department heads to optimize workflows and ensure smooth coordination between front office, housekeeping, food & beverage, and other operational areas. - Supervise front office operations, ensuring efficient check-in/check-out processes and guest satisfaction. - Develop and implement operational policies, procedures, and standard operating practices to enhance efficiency and service quality. - Monitor guest feedback and satisfaction metrics, proactively addressing issues to ensure exceptional guest experiences. - Manage budgets, control costs, and work towards maximizing profitability across all outlets. - Ensure compliance with all health, safety, and regulatory standards. - Conduct regular inspections and audits of all departments to maintain quality standards and operational readiness. - Handle guest concerns and complaints with professionalism and a commitment to resolution. - Report to the General Manager and deputize in their absence.Qualifications- 3+ years of experience in a similar role - Proficiency with Microsoft Office - Strong organizational and communication skills - Strong ability to multitask