Job Title

Fresher's Position. Process Associate – Service Desk Location: Hyderabad Experience: Fresher Immediate Joiners Preferred.Very excellent communication skills required along with IT Support basic knowledge. First round would be communication round.In this role, you would be providing Level 1 support in Technical/Service desk support.Responsibilities · Strong customer service orientation · Demonstrated ability to handle multiple tasks with little to no forewarning. · Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events. · Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively. · Document & add new issues/solutions to Knowledge Management Repository · Utilize professional techniques to retain & delight customers. · Provide quality service & resolve concerns efficiently & professionally. · Above all, take full ownership of the Incident from Creation to Closure · Excellent communication skills · Should understand below Technical Skills: o Windows & MAC troubleshooting o Active Directory o Basic Networking o Win NT/2000 o MS Office 2007, 2010. O365 o IE6 & IE8 o OS - WinXP, Win7, Win 10, MAC o Outlook 2007, 2010, 2016 o PC/Laptop/Handheld/PrintersQualifications we seek in you! • Bachelor's Degree required. Preferred Qualifications/ Skills • Good written and presentation / verbal communication skills • Good analytical and problem-solving ability, interpersonal efficiency, and positive attitude