Job Title

Responsibilities- Arranging Job Rotation and ensuring HR availability as per the business and organizational requirements - Devising and implementing the company policies - Job analysis, Competency mapping experience - Streamlining HR activities - Maintaining various HR related reports using excel and performing data & trends analysis - Manage Appraisals, Promotions increments and Performance management cycle - Assistance in organizing of get-togethers, picnics, parties and other employee engagement activities and initiatives - Managing Employee Relations, conducting Skip Level meetings and improving employee connect - Experience in Client Management and Interaction will be preferred - Experience in employee onboarding and induction - Would require experience with executing process improvement & compliance standards - Should be able to conduct weekly and monthly internal and external reviews & prepare strategies to improve employee morale and retention - Good people development skills - Ability to liaise with relevant support departments and business stakeholders - Ability to create an environment of trust and fairness - Driving organizational culture and value - Grievance management - Competency mapping - Disciplinary actions - CSR / WE - Payroll - Audits - Attrition management / excel skills / analysis - Absenteeism Management - Policies / Procedures - Analysis - Exit analysis - SKIPs / focus groups / trainings - KPI management - EWS - RAGs analysis - Labor norms - Salary break up - Red zone intervention - Harassment: no – needs to read and research - Manages human resources policies and programs related to recruitment and selection, associate relations, and other HR functions for a single location ensuring policy and regulatory compliance - Manages, coaches, and develops site HR team and serves as a mentor to other HR professionalsQualifications- Generally 15 or more years progressively responsible experience as a Human Resources Manager, Generalist, or Specialist with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment - Experience managing, coaching, and developing others - Experience demonstrating extensive knowledge, interpretation, and application of employment laws - Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance - Prior experience delivering HR training and development programs - Demonstrated success in conducting behavioral interviews and management talent assessments - Experienced in leading positive change - Call Center industry experience preferredRequired Skills- Strong interpersonal and collaborative skills including verbal and written communications skills, presentation skills, facilitation skills and negotiation skills - Success in developing and making compelling written/oral proposals - Strong problem solving/consulting skills - Excellent time management skills - Excellent planning and organizing skills, especially prioritizing multiple projects/tasks - Demonstrated listening skills - Good PC skills with demonstrated ability to use a variety of software packages including Word, Excel, Access, PowerPoint and Outlook with the ability to assimilate, present and analyze data as needed - Strong analytical and presentation skills hence excellent MS office knowledge is a MandatePreferred Skills- Demonstrated business savvy with ability to develop and maintain successful partnerships with both management and associates - Ability to serve as an associate advocate while balancing the needs of the clients and the company - Ability to provide superior service to associates by listening, comprehending and guiding them through the issue to closure - Demonstrated ability to effectively deal with ambiguity - Ability to develop strong business relationships - Proven ability to influence associates at all levels - Demonstrated ability to adapt to changing priorities and provide proactive, effective change leadership - Understanding of and ability to ensure compliance - Expert at establishing and maintaining effective relationships with management staff, front line associates, the general public and clients - Confidentiality is critical - Open-minded, trustworthy, compliance-oriented, flexible, adaptable and team-oriented - Good knowledge of Statutory compliance and Audit requirement - Knowledge of Sexual harassment / ICC Committee and the compliance towards the same - Engagement in CSR activitiesWe are committed to diversity and inclusivity in our hiring practices.