We at Secure Meters are seeking a customer service oriented & technically skilled professional having 8-10 years of rich exposure into leading the team for technical service excellence specifically for international customers.Job Roles: Resolving customer complaints proactively within TAT Service delivery via software & applications Guidance & appropriate trainings to the team Timely submission of reports e.g. SLA, Ad-hoc & performance etc. Collaborate with stakeholders Data related compliance management (PIMS) etc.Required Qualification:B.Tech./B.E./MCARequired Skills:Communication, Negotiation, Leadership, Team Management, Customer Centric, MS Office & IT Engineering
Job Title
Team Lead - Technical Help Desk