Job Title

Role: Practice Training Head Grade: AVP Role Definition: Responsible for leading training delivery for Trust and Safety domain. Role & Responsibilities:Align training interventions to the needs of the Business Unit; deliver tangible business value through the deployment of an effective training strategy Responsible for operationalization of process anddomain training framework inTrust and Safety domain Responsible for determining performance gaps, identifying training needs, working with SMEs, internal partners and vendors to implement training solutions in domain Ensure overall quality of training delivery; ensure standardization & quality of content Develop pre-process & process trainers and SMEs Review process training periodically with domain leaders and drive corrective action Deploy KT strategy during transitions in domain Responsible for Client Interfacing activities involving Change Management, Program Management, Strategy Development, Process Improvement, Cost Optimization and Business Planning Recording, Tracking, monitoring and escalating program implementation via regular status reports Build capability to engage as a strategic partner with the client in their transformation approachCertifications and Assessments:Project Management, Design Thinking, Lean, Six SigmaEducation:GraduateExperience: 18+ years Deep understanding of the Trust and Safety Domain and can help us build a training differentiator and look at new avenues in T&S. Experience in Training Delivery management, Experience in domain, Experience in managing teams, partnering with cross-functional teams and actively engaging with clients and external customers. Experience in handling projects in Training, HR, Quality, Transitions etc.Behavioral Skills and Attributes:Excellent verbal/written communication, presentation & analytical skills and project a pleasant demeanor/tone.If interested, please apply and share your resume to us.