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Job Title: D365 CE - Platform Support Consultant Job Location: Hyderabad, India Shifts : Rotational Shifts Worksite: Onsite (100%)About WCT: WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions throughMicrosoft's technology stack.Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).Job Summary:We are looking for a skilledD365 CE Support Consultantwith strong hands-on experience in theplatform layerof Dynamics 365 Customer Engagement. This role focuses on resolving incidents, handling change requests, and supporting platform-level issues such as workflows, plugins, integrations, Power Automate, and performance optimization within an enterprise-grade support environment.Key Responsibilities: ProvideL2/L3 supportfor Dynamics 365 CE (Sales, Service, Marketing, etc.) platform issues. Troubleshoot and resolve incidents related to: Business Rules, Web Resources Integration issues (REST API, Azure Logic Apps, etc.) Analyze and resolve system performance issues, data sync problems, and customization defects. Participate inchange requests , enhancements, and deployment validation. Work closely with business analysts and functional teams to understand the issue and deliver fixes. Monitor and resolve integration errors (e.g., with Azure, Outlook, SharePoint, etc.). Ensureincident SLAsare met and proper documentation is maintained. Raise and follow up on support tickets with Microsoft if required.Required Skills: 3 to 9 years of experience inD365 CE (CRM)support or development. Strong understanding ofPower Platform , Dataverse, and Dynamics 365 architecture. Experience in creating/debuggingPlugins , Custom Workflows (C#), JavaScript, and Power Automate. Hands-on experience withAzure servicesused in integration (Service Bus, Logic Apps, etc.). Familiarity withDevOps , CI/CD processes, and ALM tools for Dynamics. Strong analytical, communication, and coordination skills.Good to Have: Microsoft certifications:PL-200 ,MB-910 , orMB-600 Knowledge ofField Service ,Omnichannel , orCustomer Insightsmodules Experience withPower BIreporting integration Exposure to working inITIL-basedsupport models