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Location:Pune, India Experience:3–5 years Employment Type:Full-timeAbout ALIV Regenerative WellnessALIV is a state-of-the-art regenerative wellness clinic led by Dr. Sunita Tandulwadkar and founded by Rishi Tandulwadkar. Our mission is to offer cutting-edge regenerative therapies and holistic wellness services in a serene, patient-focused environment.Role OverviewWe are seeking a proactive, warm, and highly organized Front Desk Managerto be the face of ALIV. You will play a critical role in creating a welcoming and professional atmosphere for patients and guests, while efficiently managing daily front desk operations and supervising the front office team.Key ResponsibilitiesGreet and assist all patients and visitors with warmth and professionalism. Supervise front desk staff and manage their schedules and performance. Coordinate appointment scheduling, patient check-ins/check-outs, and waiting room flow. Ensure accurate documentation and maintenance of patient records. Handle patient queries, feedback, and complaints with empathy and efficiency. Collaborate with clinical, administrative, and wellness teams for smooth daily operations. Maintain cleanliness, presentation, and order of the front desk and lobby area. Monitor inventory and order reception supplies as needed. Generate daily/weekly front office reports for clinic leadership. Ensure adherence to standard operating procedures and clinic protocols.Required QualificationsBachelor’s degree in Hospitality, Healthcare Administration, Business, or a related field. 3–5 years of front desk, customer service, or administrative management experience—preferably in a healthcare, wellness, or hospitality setting. Proficiency in appointment scheduling software and Microsoft Office Suite. Strong organizational and multitasking skills. Excellent verbal and written communication. Warm demeanor with a patient-first attitude. Ability to remain calm under pressure and handle high foot traffic gracefully.Preferred AttributesPrior experience in luxury wellness, spa, or regenerative healthcare clinics. Familiarity with EMR (Electronic Medical Records) systems. Basic understanding of regenerative therapies and wellness concepts (training will be provided).