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Job Role: Candidate Support Intern(Job + PGDM Program) Location: Remote Compensation: INR 21,000(Gross) PGDM Fee Deduction: INR 6,600 Professional Tax: INR 200 Net take home: INR 14,200 Post PGDM CTC: 3.5LPA+Benefits (Confirmation will be depending on performance & need) Enrollment in the PGDM program is mandatory and non-negotiable. The fee is deducted monthly from your salary (₹6,666/month) in a convenient EMI structure for 12 months. As a Candidate Support Intern , you will play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy. Your role will be a blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience. About Company / Benefits ● Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free ● Tele doctor consultations with 15 different specialities for you and your family members including Mental Health. ● Learning & development budget ( Up to Rs. 21,000/-) ● Work from anywhere effortlessly with our remote setup perk: Rs. 10,000. Decide how you want to use this. Yours to keep. ● Work from anywhere - no location preferred. We have people working from 85 different cities in the country. Truly India. You can even work from a beach, hill or just a city. ● Earn EngageWith points for recognitions from team members, and special events like anniversaries and birthdays, which can be redeemed for various rewards and recognitions. Responsibilities: ● Be a candidate champion, addressing inquiries and resolving issues via email or chat. ● Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required. ● Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements. ● Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience. ● Collaborate with cross-functional teams to address candidate needs and enhance the overall experience. ● Create and maintain support documentation to streamline common and recurring questions. ● Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues. ● Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes. What We're Looking For: High Agency: You take initiative, make decisions, and tackle challenges proactively. Communication Champion: You communicate with clarity, professionalism, and empathy. Detail Detective : You have a keen eye for detail and excel at solving problems. Tech Savvy: You are comfortable with Google Sheets and eager to learn new software tools. Team Player : You collaborate enthusiastically and are always eager to learn and grow. Requirements: ● Strong written and verbal communication skills. ● Basic understanding of customer support and/or candidate management. ● Ability to work independently and as part of a team. ● Strong organizational skills and attention to detail. Please Note: ● This is a full time internship opportunity so expect to work for 9 hours including 1 hour of break and you should be available for a minimum duration of 9 months. Shift Structure: ● 6-Day Workweek : This is a fast-paced, full-time internship where you’ll work six days a week Monday - Saturday. ● Night Shifts & Weekends: While not a regular requirement, there may be times when you'll need to work night shifts or Sundays. When that happens, you'll be compensated for your extra efforts. ● Overtime (OT): If you’re required to work on Sundays or night shifts, you’ll receive overtime pay as per company policy. Your time and hard work will be recognized and rewarded! ● Work Hours: You’ll be working 9 hours a day, with a 1-hour break to recharge. It’s all about balancing productivity with well-being. You can share your resume on as well