Job Title

We’re Hiring: Customer Service Specialist ( Voice Process)Location: GurgaonShift Timings: 7 PM – 4 AM IST and 10 PM to 7 AMWork Model: WFO (Two-way cab facility provided within hiring zone)Essential Duties and Responsibilities:1. Ensure timely and accurate service delivery as per client standards2. Prompt response to queries from Internal or External stakeholders3. Taking ownership of reporting work in the process4. Ensure compliance to all the reports5. Inbound Calling/ International Voice Process (B2B or B2C)6. Maintain all documentation/tracking in the applications up to date for the processes7. Responsible for call Audits, efficient in onshore connects/Communications✅ Ideal Candidate:• 3+ years of hands-on experience in Customer support International Voice process• Strong verbal and written communication Skills• Any Graduate ( Expect B.tech and BSC)Proficient in computer applications including Excel & WordInterested? Send your resume to or contact on 8077360738Let’s connect and explore how you can grow your career with us!