Role Overview We are seeking a proactive and detail-oriented E-commerce Operations Executive to oversee NDR tracking, customer support, and Shopify reporting. You will play a critical role in ensuring seamless order fulfillment and delivering a smooth customer experience. Key Responsibilities Manage orders, returns, and refunds through Shopify Track NDRs, work on reducing RTOs, and coordinate with courier partners for timely resolutions Handle customer queries across email and WhatsApp, ensuring prompt and clear communication Update product listings, pricing, and inventory on Shopify Generate and analyze sales and operations reports using Shopify and Google Sheets Coordinate with the warehouse team for dispatches and inventory reconciliation Requirements Prior experience in e-commerce operations (Shopify experience preferred) Strong communication skills with the ability to handle customer interactions effectively Proficiency in Excel and Google Sheets for daily reporting and analysis Familiarity with courier portals (Shiprocket experience preferred) and understanding of basic logistics workflows
Job Title
Ecommerce Executive