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ANSR is hiring for one of its client. About Us: ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel. Over a journey of two decades, we have emerged as the world's leading steel and mining company, exerting our influence across 60+ countries with a robust industrial footprint in 18. We are a global team of 158,00+ talented individuals committed to building a better world with smarter low-carbon steel. Our strategies are not just about scale; they're also about leading a transformative change where innovation meets sustainability. We supply to major global markets—from automotive and construction to household appliances and packaging—supported by world-class R&D and distribution networks. ArcelorMittal Global Business and Technologies in India is our new hub of technological innovation and business solutions. Here, you'll find a thriving community of business professionals and technologists who bring together diverse and unique perspectives and experiences to disrupt the global steel manufacturing industry. This fusion ignites groundbreaking ideas and unlocks new avenues for sustainable business growth. We nurture a culture fueled by an entrepreneurial spirit and a passion for excellence, which prioritizes the advancement and growth of our team members. With flexible career pathways and access to the latest technology and business tools, we offer a space where you can learn, take ownership, and face exciting challenges every day. About the Role: You will be joining the Digital & IT CMO (D&IT CMO) team within ArcelorMittal Europe – CIO Flat Products. This department serves as the strategic IT partner for the Flat Products business processes, acting as a vital link between business stakeholders and IT service providers. D&IT CMO collaborates closely with business owners across central teams, sales agencies, Order Management Platforms, Supply Chain, Industrial Clusters, and Plants throughout Flat Europe. We focus on delivering scalable, efficient, and value-driven IT solutions across the following key missions: Steering and supporting legacy systems – ensuring performance, user support, and budget control Driving the evolution of legacy applications – adapting to new business needs, deploying updates, and optimizing performance Championing innovation and transformation – helping the business modernize and stay ahead of digital trends What does the job entail? As a Salesforce IT Analyst , you will join our Sales & Technical Services domain and contribute to the evolution and daily support of Salesforce solutions used across the organization. You’ll help ensure that users in Offer Preparation, Customer Intelligence, Quality, and Supply Chain Management processes get the support they need to succeed. His / her main missions are: Provide functional and technical support to end users (Sales Agencies, Central Teams) and manage incident resolution Analyze and document functional and technical issues and change requests Coordinate with IT teams and developers for resolution of complex tickets (Level 2+) Maintain Salesforce configuration (custom fields, workflows, dashboards, reports) Participate in UAT (User Acceptance Testing) and user training activities Contribute to testing activities , including preparation of test cases, execution, and defect tracking Ensure system usability, consistency , and ongoing documentation Contribute to continuous improvement and identify process optimizations Who are we looking for? 2+ years of experience in Salesforce administration and customization Salesforce Administrator or Developer Certification Good understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud) Experience supporting users in a corporate environment (preferably industrial or commercial) Ability to clearly translate business needs into IT solutions Experience with ITSM tools (e.g., ServiceNow, Jira) Comfortable working in an international, cross-functional environment Strong organizational skills and attention to detail Soft Skills That Set You Apart: E xcellent communication and interpersonal skills Customer-focused mindset with patience and empathy Courage to challenge and suggest improvements Solution-oriented and resourceful in handling functional issues Problem-solving attitude with ability to prioritize and follow through If you find your skillset and experience in line with our requirements, we encourage you to join our team and contribute to continuous improvement of our IT processes and the quality of the delivered systems. Why joining us? You are proactive, innovative, curious, and bold – eager to understand, challenge, and support our business needs Be part of a diverse, international team with colleagues from 20+ nationalities Contribute to digital transformation in a global industrial leader Work in a fast-paced, collaborative, and learning-driven culture Access opportunities to grow, innovate, and make an impact Shape the future of IT systems that directly support business innovation and efficiency