Job Title

We’re looking for Technical Account Managers (TAMs) who can onboard new customers, provide post-launch support, and act as trusted partners to fitness businesses as they scale with FitnessForce. This is a customer-facing role combining onboarding and technical support. You may specialize in onboarding or technical support - but the fundamentals of strong communication, problem-solving, and customer empathy remain the same. You’ll be part of a team that’s actively transitioning into AI-first roles —where human intelligence is amplified by AI tools. This shift is not just a productivity leap; it’s a preview of how modern SaaS roles are transforming globally. We’ll train and support you to work in tandem with AI, helping you move from execution to insight. Why This Role Matters As we scale FitnessForce across international markets, AI-driven support and onboarding will define the next wave of customer experience. You’ll be at the frontlines of this change - using smart tools, guided workflows, and AI-powered insights to help fitness businesses onboard faster, resolve issues smarter, and stay ahead. You don’t need to be an AI expert. You just need to be curious, adaptable, and eager to work in a fast-evolving, tech-enabled environment. Key Responsibilities Customer Onboarding (for TAMs specializing in onboarding): Lead implementation for new clubs - from kickoff to go-live Configure accounts and guide setup decisions based on customer needs Deliver personalized product training for client teams Ensure project milestones and launch timelines are met Coordinate cross-functionally with sales, support, and product Technical Support & Success (for TAMs specializing in support): Serve as the main technical contact post-onboarding Troubleshoot operational and platform issues in collaboration with internal teams Conduct regular health checks and performance reviews with clients Identify usage gaps, offer solutions, and drive feature adoption Support retention and account expansion opportunities Shared Expectations Across All TAMs: Be the voice of the customer within FitnessForce Maintain high standards of service, documentation, and communication Suggest improvements to onboarding or support workflows based on experience Contribute to team knowledge bases, internal playbooks, and customer help resources Qualifications Experience working with SaaS products - preferably in onboarding, customer success, or tech support roles Strong communication skills in English Proven ability to manage multiple accounts or projects simultaneously Analytical mindset and basic technical troubleshooting capability Comfort with international client-facing conversations and long-term relationship building Familiarity with the fitness or wellness industry is a bonus Why Join Us? You won’t just be joining a SaaS company - you’ll be joining a team that’s reimagining how SaaS work is done . At FitnessForce, we’re building the future of support and onboarding by combining human empathy with AI-powered workflows. If you're excited about the next era of tech-enabled roles, this is your chance to get in early and grow with it.