Job Title

We are looking for a Franchising Support - Account Manager to assist and manage franchise operations, ensuring compliance with company standards, resolving franchisee concerns, and driving business success. This role involves close collaboration with franchise partners, internal teams, and external stakeholders to enhance operational efficiency and brand consistency. Key Responsibilities: Franchise Partner Support: Act as the primary point of contact for franchisees, addressing queries and operational concerns. Provide onboarding, training, and ongoing support and marketing activities support to new and existing franchise partners. Assist franchisees in aligning their business operations with company policies and brand standards. Monthly Royalty collection as a part of Franchise support Operations. Operational & Compliance Management: Ensure franchisees adhere to legal, operational, and brand guidelines. Conduct regular audits and performance evaluations to maintain consistency across all franchise locations. Assist in resolving operational challenges and implementing best practices. Business Growth & Performance Monitoring: Monitor franchise performance and provide data-driven insights for improvement. Support franchisees in achieving business goals, including revenue targets and customer satisfaction. Collaborate with the marketing team to develop localized marketing and promotional strategies. Process Improvement & Documentation: Maintain and update franchising manuals, SOPs, and training materials. Identify areas for operational improvements and recommend process enhancements. Gather feedback from franchisees and work on continuous improvement strategies. Coordination & Relationship Management: Liaise between franchisees and internal departments (Finance, Marketing, Legal) for smooth operations. Organize franchise meetings, training sessions, and performance reviews. Build strong relationships with franchise partners to foster long-term collaboration. Key Qualifications & Skills: Bachelor’s degree in Business Administration, Operations Management, or a related field. 2+ years of experience in franchising, operations, or business support roles. Strong understanding of franchise models, business operations, and compliance requirements. Excellent problem-solving, communication, and relationship-management skills. Ability to multitask and work efficiently in a fast-paced environment.