Role AGM – Area Retail Lead Job Level/ Designation M2 Function / Department Retail Job Purpose Drive Customer First agenda (Focus on unmatched Customer Experience ) Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction) Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process) Deliver big bets for driving future growth (strategic thrust areas) Key Result Areas/Accountabilities Champion TNPS @ Retail to make it a way of life in the Zone Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity store which will drive business Core Competencies, Knowledge, Experience Analytical & Problem Solving Skill Must have technical / professional qualifications Bachelors/MBA with 8-10 Years of experience.
Job Title
Area Lead