Job Title

We are looking for a dynamic people leader who understands the - bigger picture- and can balance strategic vision and thought leadership with execution excellence. The incumbent will bring extraordinary focus and expertise in scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor. The Group Leader- Human Resources leader will be responsible for managing a large, complex site/location. The incumbent will work with senior operations leaders, strategize business goals and execute key HR initiatives that impact. Key Responsibilities • The role would involve complete generalist activities, HR initiatives, employee retention & employee engagement etc. for the location. • Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently. • Provide vision, leadership, planning, and guidance for the development, implementation and management of an effective employee lifecycle. • Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes. • Drive the continuing development of the team and the integration of HR functions. • Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement. • Partner closely with the senior leadership team to drive culture change for the location, aligning to the Concentrix cultural values. • Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential. • Implement the company's employee engagement programs and employee engagement survey process. • In collaboration with HR Centers of Excellence (CoE), manage employee compensation, benefits and reward programs to ensure consistency. • Act as a mentor, coach, thought leader and functional expert to senior management. • Implement consistent strategy for HR management and development and selection of policy/practices, performance management and compensation, goal setting, diversity and inclusion, and employee relations. • Manage and develop direct reporting staff. Profile & Experience ITES/BPO industry experience is must. 13 years+ relevant HRBP experience in third party business process services companies preferred. • Experience leading teams in a fast moving, customer-centric, hands-on environment. • Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices. • Must be well-versed with HR generalist responsibilities. • MBA/PG degree (preferred)