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Job Title


Vice President Facilities & CREST


Company : BPO company


Location : Bengaluru, Karnataka


Created : 2025-07-12


Job Type : Full Time


Job Description

Job Description The Global Head of Facilities & CREST is responsible for global management and operation of all aspects of the facilities function, including but not limited to: building maintenance/operations; housekeeping; event set-up/support; security and access control; transportation management across multiple office locations; Travel Desk; Front Office; work space optimization; Guest House booking, maintenance and Utilization; mail/messenger services, business continuity, and immigration back end support. HE/SHE is responsible for developing and managing the Facilities budget across all global offices and ensure all services are provided in a cost-effective manner. HE/SHE will work closely with the Global CAO to develop long-range plans for the maintenance and improvement of facilities globally, develop and implement global facility related policies/procedures, facilities management tools for automation of facilities processes and related vendor management. HE/SHE will report to the Global CAO and is a member of the global operations Leadership Team. He / She will be responsible for hiring, training and supervising team of facility managers and support staff across regions and ensure team’s performance meets Client Global standards. Duties & Responsibilities  Develop and implement long-term facility plans that align with the global business goals and within budget for all facility related expenses.  Develop and implement policies/procedures/ automation tools, build vs buy analysis for the efficient operation of all facilities globally.  Investigate availability and suitability of options for new premises;  Ensure the buildings meet HSE requirements in order to keep staff safe; Ensure compliance with all local, state, and labour laws / regulations related to commercial real estate. Oversee the security of the facilities and develop emergency response plans & business continuity globally.  Negotiate and manage contracts with vendors and service providers. Ensure project management | supervising and coordination of work of vendors and contractors;  Oversee the maintenance and repair, cost reduction strategies of all facilities, equipment, energy usage and systems globally.  Serve as the point of contact for all facility-related issues globally.  Handle Employee inquiries and complaints in a professional and courteous manner  Supervise the facility staff and provide training and development opportunities Required Skills and Qualifications  Any Bachelor’s degree / engineering /MBA, or related field  15+ years’ experience in facilities management or a similar role  Expertise in all aspects of commercial real estate, including project design  Proven track record of successful budget development and oversight.  Strong Project Management and Technical Planning of Real estate and IT infrastructure  Demonstrated ability to lead and motivate a team  Excellent communication, interpersonal, and customer service skills  Strong organizational, time-management, and multitasking skill