Job Title

Abouts UsMUSOFT provides organizations of all sizes with the best, most trustworthy IT solutions. In the ever-evolving technology market, we believe that companies need reliable allies who can guide them through the challenges that accompany technological growth. We provide cloud, security and mobility services - to name a few. MUSOFT is trusted partner to provide the technology solutions & services by leveraging cutting-edge technology to deliver greater results and enhance customer experiencesAbout the RoleWe are seeking an experienced ServiceNow (SNOW) Developer with 7+ years of experience in designing, developing, and optimizing ServiceNow solutions. The ideal candidate should have a deep understanding of ServiceNow architecture, workflows, automation, and integrations with enterprise systems.As a ServiceNow SME, you will be responsible for custom application development, scripting, integrations, and overall platform enhancements while ensuring best practices in ITSM, ITOM, ITAM, or SecOps modules.Key Responsibilities:ServiceNow Development & Customization:• Design, develop, and implement customized ServiceNow solutions, including Service Catalogs, Incident Management, Problem Management, Change Management, Knowledge Management, and other core ServiceNow modules.• Develop custom applications, UI pages, and business rules, using JavaScript, Glide API, and ServiceNow best practices.• Integrate ServiceNow with other enterprise systems and third-party applications using REST, SOAP, or other integration technologies.• Write and optimize advanced scripts (Server-Side, Client-Side, and Glide Scripting) to meet business requirements and improve user experience.• Develop and maintain workflows, notifications, reports, dashboards, and scheduled jobs in ServiceNow.• Conduct unit testing and troubleshoot any issues with ServiceNow configurations and custom scripts.Collaboration and Stakeholder Engagement:• Work closely with business analysts, project managers, and end-users to understand and document requirements, ensuring ServiceNow solutions are aligned with business needs.• Collaborate with cross-functional teams to define, design, and implement system enhancements and integrations.• Participate in sprint planning and agile development cycles, ensuring timely delivery of features and bug fixes.• Serve as a technical expert, providing guidance and recommendations on ServiceNow best practices and enhancements to meet business objectives.ServiceNow Platform Management & Optimization:• Perform platform administration, including user management, role assignments, and access control configurations.• Monitor and maintain the performance and health of ServiceNow instances, ensuring system uptime and optimal functionality.• Perform upgrades and patch management to ensure the system remains current with thelatest ServiceNow releases and features.• Continuously optimize ServiceNow workflows and configurations for performance, usability, and scalability.Leadership and Mentoring:• Mentor and guide junior developers, fostering a collaborative and high-performance development environment.• Lead code reviews and ensure adherence to ServiceNow development standards and best practices.• Assist with knowledge sharing and training initiatives to enhance the skill set of the ServiceNow development team.Program & Project Management Support:• Assist with the development of project timelines and resource allocation for ServiceNow implementation projects.• Collaborate with project managers to track progress, resolve issues, and meet deadlines.• Participate in the estimation of effort for new enhancements or feature requests.Requirements:• Bachelor’s degree in Computer Science, Information Technology, or a related field.• ServiceNow Certified Application Developer (CAD) certification (Must have).• ITIL v3/v4 Foundation certification (Good to have).• 5+ years of hands-on experience in ServiceNow development, including custom applications, integrations, and core module customizations (Incident, Problem, Change, Service Catalog, etc.).• Strong proficiency in JavaScript, Glide Scripting, and ServiceNow-specific languages (GlideRecord, GlideAjax, GlideForm, etc.).• Proven experience with ServiceNow REST and SOAP integrations, as well as ServiceNow APIs.• Experience in Agile/Scrum methodologies and sprint-based development.• Knowledge of ServiceNow platform features such as Service Portal, Virtual Agent, and Performance Analytics.• Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders.• Strong problem-solving skills and ability to troubleshoot and resolve issues quickly.• Ability to work independently as well as part of a team in a fast-paced, dynamic environment.