Job Title

We are inviting applications for the role of VP, Operations for Life Insurance Division.ResponsibilitiesWill be responsible for managing the overall operations for one or more accountsWould be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned accounts.Should be able to steer growth conversations with the clients, create POV’s to be taken to the clients.Drive in achieving & exceeding all Internal and Customer key metricsPlan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.Develop staff by assessing Leadership competencies and promote training and career planning; coaches' employees for career development. Provides input into hiring decisions.Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.Monitor and ensure compliance with department, business unit, and regulatory agency standards and practicesEstablish detailed process understanding to be able to understand team & client’s prospective & add valueDesign & drive the solutions and offering(s) and commercializeInnovate processes to introduce modern age technologies & solutions availableParticipate in solution workshops and contribute to developing future state processesCommunicate clear instructions/ goals to team members & track/ report their progressMinimum qualificationsGraduation in any stream (preferably Master’s in Business Administration)Good analytical and problem-solving skillsGood MI reporting skills (preferably exposure to tools like Power BI, QlikView etc.)Ability to communicate verbally and through emails/phones with businessesProven ability to build effective working relationships with clients & internal stakeholdersProject Management and ability to manage multiple prioritiesPositive attitude with a focus on continuous process improvement and an open mind to changeHighly motivated and committedPassion for working with people & invest time in their grooming while continuously working on self-learningRelevant experience in managing Insurance operations including but not limited to Customer Service, contact center, Mailroom & back-office operations (preferably Life/ Retirement Services)Should have experience in Team Handling/ people facing role.Working with remote teams and keeping an engaged workforceStrong client management skills to be able to work as a single point of contact for the client/ leadership groupShould have exposure in communicating (written/ verbal) with senior leadership in order to provide business updatesPreferred Qualifications/ SkillsLife and Annuity Insurance knowledge and ability to understand and interpret problem in insurance processes (preferably Life/ Retirement Services)Well versed with MS Excel, MS Word, MS PowerPointAbility to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the causeCollaborative approach towards resolving the issues with stakeholders & peers/sub-process areasAbility to analyze data, derive fact-based insights & recommendations to improve current stateShould have project/ transition management experienceLocation- Noida/ Pune