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️ Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings!Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk – Voice Support team in Pune !What You’ll Be Doing:Provide top-notch support to global clients via calls, chat, and email️ Troubleshoot technical issues related to:VPN, Drivers, O365, Active DirectoryOperating systems & basic networkingMicrosoft Office and other productivity toolsWork on ticketing tools such as ServiceNow , Remedy , or Control-MOwn the issue, analyze, and provide efficient, timely resolutionsEnsure every customer interaction adds value and leaves them satisfiedWhat We’re Looking For:✅ Excellent communication skills – both verbal and written✅ Strong analytical and problem-solving ability✅ Confidence in handling and resolving technical queries independently✅ Willingness to work in a 24x7 environment (rotational US shifts)✅ Comfortable with a Work From Office (WFO) setup in PuneNon-Negotiables:Fluent English communication is a must100% Work From Office – no hybrid or remote optionComfortable with night/rotational shifts (US time zones)Why Join Infosys BPM?Global brand & structured career growthContinuous learning and upskilling opportunitiesExposure to world-class processes and toolsDiverse and inclusive workplace cultureLocation: PuneShift: Rotational (24x7), including night shiftsMode: Work from Office onlyReady to launch your tech support career with Infosys BPM? Apply now and be part of a global success story!Regards,Infosys BPMTalent Acquisition | INFY HR