Job Title

L3/L4 technical experts resolve issues that are typically difficult or subtle. L3/L4 engineersparticipate in management, prioritization, minor enhancements, major incident activities,problem management, stability analysis, on-call support , etc.These support leaders have specific, deep understanding and expertise in one or two technology platforms (for example, CyberArk , IAM process, Windows/Unix Admin etc.).L3/L4 engineers are proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities. If a fix involves a major enhancement or a development, then the problem is transferred to engineering teams.L3/L4 engineers generally have 8 or more years of relevant experience.Duties and responsibilities :-1. Independent contributor for new demand2. Providing solution for customer requirements3. Capable to handle & troubleshoot priority incidents4. Patching and handling changes5. Creating KB’s and Technical documentation6. Log Analysis on GPAM component servers7. Open CyberArk Tickets8. Setting up different (test) systems9. Open / prolong Firewall Changes10. 24/7 On-call Support11. Co-ordination with Engineering Team/ process owners etc.Qualification, Experience, Technical and Functional SkillsMust Have: BE in Computer Science or equal. Business Analyst responsibilities Unix and Windows Administration Knowledge in networking/CCNA certificationGood to Have: Handle general updates and configuration changes/requests CyberArk Defender, Sentry - Certification DevOps experience – having experience withDynatrace/Docker/Puppet/Ansible/GIT tools PowerShell Scripting knowledgeKey Competencies CyberArk PAM and AAM IAM, AD Networking, LB concepts