Responsibilities:assist in requirement gathering sessions with business stakeholders, product owners, and testersSupport proof-of-concept (POC) creation to validate Salesforce Voice functionality for the US businessFacilitate cross-functional collaboration between development, testing, and business teamsAct as liaison between technical and non-technical teams—developers will not be customer-facingProvide guidance to testers on how to validate the stories; ensure quality and alignment with user expectationsQualifications:Hands-on experience with writing user stories, gathering requirements, and creating documentation —ideally involving telephony migrationsExcellent facilitation and communication skills, especially across global teamsConfident working independently in a fast-paced, iterative environment
Job Title
IT Business Analyst – Salesforce Voice Implementation