Job Title

ITSM expert ITSM expert Location: Mumbai Experience: 5 years to 12years Interview Mode: Online Drive Interview Date: 26th June 2025 (Thursday) Interview Time: 2: 00 PM to 5: 00 PM Must Have: Good written and communication skill Project coordination skills Good Client handling Well versed with Microsoft suite of applications like SNOW , Excel, PowerPoint etc. Prior experience of supporting reporting , MIM Good to Have: ServiceNow Agile Methodology Incident management Roles & Responsibilities: Good hands on experience of working in SNOW and reporting , Dashboards. Prepare daily/weekly /monthly report for management , leadership customer as per requirements. Completely own MIM Process. Interacting with customer and present monthly issue/P1/P2/RCA , improvement action. Strong knowledge on Incident & Problem management. 15 years of Full time Education