Job Title

About Us: Upturnly , a unit of VA-Biz Solutions , is a performance-driven marketing agency specializing in targeted B2B outreach and lead generation. We help clients scale by delivering qualified leads through precise, data-backed strategies. As we grow, we’re looking for enthusiastic and client-focused professionals to join our Customer Service team . Location: Udaipur, Rajasthan Employment Type: Full-time - in office (no work from home) Role Overview: As a Customer Success Manager, you will act as the bridge between our internal teams and clients, ensuring clear communication, timely updates, and smooth delivery of our services. Your goal: maintain strong client relationships and drive satisfaction through prompt, thoughtful support. Key Responsibilities Be the primary point of contact for assigned B2B clients, managing day-to-day communication and expectations.. Respond to client queries, requests, and escalations promptly via email, phone, or WhatsApp. Coordinate internally with research, outreach, and operations teams to track deliverables and ensure timely execution. Maintain accurate and updated records of client communications, meeting notes, service updates, and status reports in the CRM. Coordinate and schedule client calls, internal reviews, and reporting check-ins. Identify potential issues early and proactively offer solutions to prevent client dissatisfaction or service disruption. Ensure all deliverables meet internal quality benchmarks and are aligned with client goals. Qualifications & Skills: 2–3 years of experience in client handling or customer service, preferably in a B2B or marketing environment Excellent communication and interpersonal skills Strong organizational and time management abilities Proficiency in email communication, MS Office/Google Workspace, and CRM tools A client-first mindset, strong follow-up skills, and a proactive approach to problem-solving.