Job Title

Our Story Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time making every second count towards life's real joys. Our platform has revolutionized rapid commerce in India with cutting-edge technology and strategically optimized delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*. Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items. Role Overview: As a Business Analyst II/ Senior Business Analyst at Zepto, you will be a key contributor in driving impactful business solutions. You will be responsible for leading complex requirement gathering efforts, performing in-depth analysis, and collaborating with senior stakeholders and technical teams to deliver strategic projects. This role requires a strong analytical mind, a proven ability to manage multiple priorities, and a deep understanding of business processes within a quick commerce environment. Key Responsibilities: • Lead and facilitate complex business requirement gathering sessions with diverse stakeholders. • Analyze and document detailed business requirements, user stories, and acceptance criteria for significant projects. • Develop and maintain comprehensive process models, workflows, and system documentation. • Drive the planning, execution, and monitoring of projects, ensuring alignment with business objectives. • Oversee testing strategies and quality assurance activities to validate solutions against business needs. • Act as a primary liaison between business teams and technical development teams, ensuring clear communication and understanding of requirements. • Identify opportunities for significant process improvements and propose innovative solutions. • Prepare and present detailed reports, analyses, and recommendations to senior management. • Mentor junior business analysts and contribute to the development of best practices. Qualifications: • Bachelor’s degree in Business Administration, Information Technology, or a related field. • 2-6 years of experience as a Business Analyst or in a similar analytical role, preferably in e-commerce or a related fast-paced industry. • Strong understanding of business analysis methodologies and tools. • Excellent analytical, problem-solving, and critical thinking skills. • Proven ability to communicate effectively with both technical and non-technical audiences at various levels. • Proficiency in using business analysis tools and software, in addition to MS Office Suite. • Ability to manage multiple complex projects simultaneously and work independently with minimal supervision.