Job Title

We are seeking a skilled Server Management Administrator with strong customer-centric skills, excellent communication, analytical thinking, and a result-driven, collaborative approach. The ideal candidate will be responsible for managing Linux servers, troubleshooting complex issues, and supporting infrastructure operations. • 3 to 8 years of experience in Server Management Administration (Linux). • Experience in server installation, maintenance, and decommissioning (physical/VM). • Strong expertise in Linux OS operations. • Knowledge of hypervisor operations (XEN, VMware). • Proficiency in LVM, DNS, LDAP, and IPTables. • Strong troubleshooting skills in server down situations. • Experience in physical server management. • Associate-level knowledge in at least one public cloud platform (AWS, Azure, GCP). • Basic knowledge of automation tools (e.g., Chef) and scripting (e.g., Bash, Perl). • Experience with GitHub and Jira (preferred). • Knowledge of Prometheus monitoring on Docker setup and/or ELK stack (beneficial but not mandatory). • Familiarity with central infrastructure services (e.g., Security Groups, RPM, Rsync, Mail, Active Directory, Chef automation, Nagios, Repository Management, Monitoring). • Ability to provide knowledge transfer to 2nd level technical support. • Willingness to work in rotational shifts, including one week of night shifts per month. Key Responsibilities: • Provide 3rd level technical support, ensuring compliance with customer SLAs. • Manage daily compute operations (Events, Incidents, Service Requests, Change Requests, RCA) following ITIL processes. • Perform server installation, maintenance, monitoring, and decommissioning. • Handle storage operations using NetApp NFS. • Maintain OS images and package/repository management. • Implement patch management using BladeLogic Automation. • Configure and roll out server-related monitoring/alerts. • Conduct performance testing and analysis. • Perform Root Cause Analysis (RCA) for incidents. • Document services and tasks, perform testing, ensure quality management, and facilitate knowledge transfer. • Assist 2nd level technical support with complex tasks. • Willingness to participate in an on-call setup, including weekends or public holidays if required. Experience: 3-8 years