Job Title

Desired Competencies (Technical/Behavioral Competency) Must-Have Experience in monitoring Application components, Servers, Network devices and Access points Monitoring services on Solar winds and ticket creation on Service now ticketing tool Prepare the problem tickets and RCA of all critical alerts and repetitive alerts Monitoring alerts, troubleshooting errors, and escalating issues to appropriate teams, all while adhering to documented procedures and utilizing various monitoring tools. Monitoring Batch jobs -Continuously observe the execution of batch jobs, paying attention to start times, end times, statuses, and any alerts or errors Work on all proactive tickets (high memory utilization, CPU utilization, Disk utilization) and reduce the alerts Alert Response - Respond to system alerts related to batch job failures, late starts, or long-running jobs, following established protocols Good to Have Working on repetitive alerts like (Router and Switch firewall and access point) Manage shift handover report and MOM, SIP, Audit report Implementing service improvement plans to reduce alerts Working in rotational shifts for 24x7 support model Good verbal and written communication skills Role descriptions / Expectations from the Role Monitoring Application components, Servers, Network devices and Access points Monitoring services on Solar winds and ticket creation on Service now ticketing tool Work on all proactive tickets (high memory utilization, CPU utilization, Disk utilization) and reduce the alerts Monitoring Batch jobs Monitor alerts and assign tickets / escalate incidents to respective team for troubleshooting