Job Title: Customer Support Specialist (Night Shift) Location: Vadodara, Gujarat (Work from Office) Shift Timing: 9:00 PM – 6:00 AM IST (US Shift) Job Summary: We are seeking a highly communicative and detail-oriented Business License Coordinator to join our team in Vadodara. This position plays a critical role in collaborating with US-based cross-functional teams to manage and support business license operations. The ideal candidate will have exceptional verbal and written communication skills and be comfortable working in a night shift to align with US time zones. Key Responsibilities: Act as a communication bridge between internal teams in India and cross-functional departments in the US (Finance, Compliance, Operations, Legal, etc.) for all business licensing tasks. Coordinate and track license applications, renewals, and compliance requirements across multiple US states. Respond promptly to queries from US teams via email, calls, or collaboration tools (e.g., Slack, Teams). Maintain accurate records of licensing documents and update internal trackers. Ensure deadlines for license submissions and renewals are met, with regular follow-ups and proactive communication. Assist in gathering supporting documentation and resolving discrepancies with US stakeholders. Escalate any critical issues or delays in licensing tasks to the appropriate US teams. Contribute to process improvements and documentation for better coordination and efficiency. Key Requirements: Excellent English communication skills – both spoken and written (US stakeholder communication experience preferred). Bachelor’s degree in any stream is required . 1–3 years of experience in a support or coordination role involving US clients or cross-functional teams. Proficiency in Microsoft Excel is mandatory (data entry, tracking, reporting). Comfortable working in night shift (9:00 PM – 6:00 AM IST) from the Vadodara office. Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously. Proficiency in Microsoft Office Suite (especially Excel and Outlook); experience with project tracking tools is a plus. Ability to work independently and maintain a professional tone in high-pressure situations. Preferred Skills: Prior exposure to business license, compliance, or administrative coordination roles. Familiarity with US business practices or legal documentation processes.
Job Title
Customer Support Specialist (Night Shift)