Job Title

PCI Compliance Specialist Location: Vadodara Office Shift time: Rotational (any 5 days a week) Responsibilities Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods. Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process. Identify opportunities to promote Sysnet products and services and action appropriately. Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call / chat / e-mail. Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner. Thoroughly and accurately log each call using the appropriate systems and guidelines. Properly manage call / chat metrics with respect to stated goals and Service Level Agreements. Undertake additional duties as necessary, based upon the needs of the business. Qualifications Minimum Graduate or equivalent 1 years’ experience in a customer service environment (preferably call centre environment) Excellent Communication Skills (Fluency in Verbal Communication - English) Proven experience of handling customer interactions through: Live chat platforms including managing concurrent conversations while maintaining response time and quality standards for Chats Call Lines while maintaining response time and quality standards for Calls Excellent telephone manner and related soft skills Strong attention to detail and ability to multi-task Proficient with computer and email use and functionality, and good exposure to MS Office Strong decision-making and problem-solving skills Ability to work flexible shifts while displaying impeccable schedule adherence A team player with a positive outlook and a passion for customer support We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.