HCL Tech ️ Job Title: Printer Support Executive (Night Shift) Location: (Chennai-Navalur) Shift: Night Shift Experience: Minimum 6 months Notice Period: Immediate or within 30 days Job Summary: We are seeking a dedicated and tech-savvy individual to join our IT support team, specializing in Printer Support . The ideal candidate will be responsible for troubleshooting and resolving printer-related issues, ensuring minimal downtime and smooth operations for end-users. Key Responsibilities: Provide first-level support for printer hardware and software issues. Install, configure, and maintain printers and multifunction devices. Troubleshoot connectivity issues (network and USB printers). Monitor printer queues and resolve stuck or failed print jobs. Replace consumables (toner, ink, paper) and perform basic maintenance. Log and track support tickets using helpdesk tools. Escalate unresolved issues to higher-level support when necessary. Assist with documentation and user guides for printer usage. Required Skills: Basic understanding of printer hardware and drivers. Familiarity with Windows OS and printer settings. Good communication skills for chat and call support. Ability to work independently and in a team. Willingness to work night shifts.
Job Title
Technical Support Engineer