Job Title

Role- Store Manager Retail Job Level/ Designation- M1 /manager Function / Department- Retail Location- MAH Job Purpose Overall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.) Key Result Areas/Accountabilities Sales Achieve TNPS & EQ. Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store Ensure and monitor quality of acquisition through the store RoIe Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Customer Service Manage higher retention and achieve customer satisfaction for walk-in customers Store Management Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate product placement & displays at store Core Competencies, Knowledge, Experience Good communication skills Awareness on technology advancements & new digital product knowledge Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Products, Services and Technology Knowledge - Consumer Sales Planning and Forecasting Problem Solving Must have technical / professional qualifications Essential : Graduation - Regular Desired : post - graduation in business management/MBA work ex: 1 - 4 years Experience of retail store and customer relationship management Revenue Target achievement and cost management.