Job Title

Job Purpose: Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback. Responsibilities: ·  Greet all visitors and patients professionally and with empathy. ·  Answer incoming calls, WhatsApp messages, and emails promptly and accurately. ·  Educate callers about services, packages, pricing, and consultation process. ·  Category management (Ortho, Neuro, women’s health care, Pediatrics) ·  Responsible for providing Quality and Effective services to the customer. ·  To meet and engage with HNI and other customers and focus on repeat buys ·  Responsible for Client Feedback on quality of services and customer experience. ·  Responsible for Complaint Management; acknowledge and resolve complaint; timely escalating unresolved complaints. ·  Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic. Focus on Customer Retention Education Qualifications: Required Bachelors degree from various field Experience: Minimum 1 Years’ Experience in managing Front Line Business Preferred experience in Health care or Hospitality Industry Skills Well versed in excel, word & managing data Should be excellent in communications Should have a better understanding of Business strategies, client acquisition and client retentions