Job Summary: We are seeking a highly skilled and proactive L3 Support Specialist with strong expertise in Veeva Vault and a solid understanding. High Level Responsibilities: · Provide Level 3 support for Veeva Vault applications, including issue resolution, root cause analysis, and escalation management. · Collaborate with business stakeholders to gather and understand functional requirements. · Translate business needs into technical solutions and/or coordinate with external technical teams for implementation. · Identify technical risks or blockers proactively, ensuring timely communication and resolution. · Maintain documentation for support processes, known issues, and resolutions. · Participate in IT change management and release activities & documentation as needed. Required Skills and Qualification: · Veeva Vault certifications (e.g., Vault Administrator, Vault Business Admin) · Experience in L3 application support · Solid understanding of functional business processes in regulated environments. · Excellent problem-solving and analytical skills. · Ability to work independently and as part of a collaborative team. · Experience with ticketing systems (e.g., ServiceNow, Jira). Desired Qualification: · Exposure to Veeva Medical (Eg: Promomats, CRM etc) · Experience with REST API · JAVA, Python, Azure Datafactory · Experience with SDKs & Excel VBA' About FocalCXM We are passionate about empowering customer-facing teams in the Life Sciences industry. With a strong Product Management mindset, we creatively solve problems, deliver exceptional enterprise user experiences, and help organizations maximize their investments in enterprise platforms. FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes. We support Pre-Clinical, Clinical, Commercial, and Medical teams across the Pharma, MedTech, and Animal Health sectors worldwide. Know more: What We Do We transform the employee and customer experience for organizations through innovative digital solutions. How We Do It With a product-driven mindset and world-class engineering, we build high-performing teams that deliver measurable value to the Life Sciences sector. Why We Do It We're driven by a deep passion for Life Sciences—an industry committed to advancing health and improving lives. Our Core Values Love: Cherish respect, listen actively, practice empathy, and nurture relationships. Integrity: Act ethically and responsibly, even when no one is watching. Teamwork: Collaborate effectively with diverse individuals and thrive as a member of high-achieving teams. Tenkaizen: Embrace continuous innovation and strive for daily improvement. Leadership: Take initiative and guide others, regardless of your formal position. Excellence: What you currently possess is commendable. About Team: Our team of software experts specializes in Veeva, Salesforce, and AWS, delivering robust, scalable solutions tailored for the Life Sciences and IT domains.
Job Title
L3 Technical Specialist – Veeva Vault